A Shur-Lock Self Storage FAQs
How do I rent a storage unit?
You may lease online, at our office during normal business hours, or by phone! All leasing and account management may be handled through our secure website or by phone. Renting a storage unit online is very simple! Once you know which unit size you wish to rent, click on the RENT NOW button that corresponds to the unit size, then select your move in date, review your move in charges and enter your personal information. Once you have paid, you will be prompted to e-sign our rental agreement. When reviewing your rental agreement please take note of your gate code and the storage unit assigned to you which are found on page one of the agreement. Once you have e-signed the agreement then your gate code will automatically be transmitted to the key pad system at our facility and will become activated on the day of your move in. The manager of the facility will receive notification of your rental and will review and sign the rental agreement usually the same day and will return to you a fully executed copy of the rental agreement via e-mail along with a copy of your move in ledger. You do not need to wait to receive the executed rental agreement before moving in.
What required information do you need to sign a rental agreement online?
You will need to provide us with your full name, address, mobile phone number, and email address. If you are a business then you will need to provide your business name in addition to the information listed above.
How do I know how much storage space I will need?
You can use our storage space calculator right here on our website.
Do I need to provide my own lock?
Yes, you must provide your own lock. A disc lock is recommended. You are only allowed to install one lock per door to your storage unit.
Are there any items I am not allowed to store?
You cannot store explosives, flammable liquids, toxic materials, perishables, or animals of any kind. Please contact us if you have any questions regarding a specific item.
How do I receive my gate code after I lease a unit online?
The gate code will be located at the top of page one of the rental agreement. Please take note of the gate code and unit number assigned when e-signing the agreement. You will also receive an email confirmation.
Do I need to sign a long term lease?
No way! We rent on a month-to-month basis!
Do I need to provide written notice if I wish to vacate my storage unit?
Yes, in accordance with your lease agreement, you are required to provide us with a fifteen (15) day notice prior to the last day of the month for which you wish to vacate. We do not pro-rate rent for tenants who vacate prior to the end of the month. You may email your notice to firstname.lastname@example.org. Please provide your full name, mailing address, phone number and unit address and the specific date you will move out of your unit.
What form of payments do you accept?
Online and by phone, we accept all major credit cards including Visa, MC, Discover and AMEX. You may also sign up for automatic payment through your credit card. You may also mail your rent payment or drop off your rent payment at our on-site rent drop box. We do not accept cash payments, only a check or money order.
What fees are associated with the rental agreement?
Late Fee - $10 (Charged on the 6th of the month if rent is not paid)
Certificate of Mailing Fee - $5 (Charged on the 22nd of the month if rent is not paid)
Lock Removal Fee - $10 (Charged after the 31st day rent was due if rent is not paid)
Schedule Auction Fee - $50 (Charged after the 33rd day rent is due if rent is not paid)
How do I reach the manager?
You may call us at (314) 878-4040 anytime Monday – Friday from 9:30am to 4:30pm and Saturday from 9am to 2pm or you may email us at email@example.com.